Brasilis Crochet Policies

Brasilis Crochet does not offer returns or exchanges.
All items are handmade, and each piece is created with care. Please review product descriptions, photos, and measurements before purchasing.

Sizing & Custom Orders

For items that require size selections (such as bags, wristlets, or accessories), please make sure you choose the correct size or length.
Brasilis Crochet is not responsible for incorrect size selections made by the customer.
If you are unsure about sizing, feel free to message us before placing your order.

Custom orders cannot be changed or canceled once materials have been purchased.

Damaged Orders

If your item arrives damaged, please contact Brasilis Crochet within 48 hours of delivery.
Include clear photos of the damaged product, packaging, and mailing label.
We will take care of the issue as quickly as possible.

Shipping Address

Please double-check that your address is correct before checking out.
If a package is returned to sender due to an incorrect address provided by the customer, you will be responsible for a $4 reshipment fee (our flat-rate shipping cost).

You will not be charged the reshipment fee only if the shipping label error was made by Brasilis Crochet.

Shipping & Missing Packages

Brasilís Crochet offers flat-rate shipping of $4 USD for all U.S. orders.

Missing Packages:
No refunds or replacements will be issued until 8 business weeks have passed from the shipment date. Tracking information provided with your order will be used to confirm delivery status.

Once packages are handed over to the mail carrier, we no longer have control over delivery timing or delays.

Material Information

All crochet items are handmade with high-quality yarn and materials.
If irritation occurs due to yarn sensitivity or allergy, Brasilis Crochet is not responsible.

Care Instructions

Every order includes a care card with instructions on how to keep your crochet items clean, protected, and long-lasting.
Please follow all care recommendations to maintain the quality of your handmade piece.

Handmade Uniqueness

Every crochet bag and accessory from Brasilis Crochet is handmade stitch by stitch. Because of this, no two pieces will ever be 100% identical and that is part of their charm.

Slight variations in:

  • stitch tension

  • shape

  • size

  • placement

  • or color tone (depending on yarn batch)

are completely normal and expected with handmade crochet work.

These small differences are what make each item one-of-a-kind, personal, and truly unique to you.
By purchasing from Brasilis Crochet, you acknowledge and appreciate the natural variations that come with handmade craftsmanship.